There are soft wares which are capable of playing on hold messages and music player on telephone. The software mixes and plays messages and music that will play to callers while they are on-hold or being transferred. The benefits of using a computer are automation of the system like for example date sensitive messages and great user control applications. By using on hold software we get complete control over messages. Also one can have access to state of the art features that have never been available on hold before. In case a studio produces the messages then the presentation can be updated over the Internet also.
The software can be installed on any Windows machine. This connects the computer’s sound out socket to the music on hold port on the office’s phone system. The software mixes and plays messages on hold using the computer’s idle time. Another benefit is that no special hardware is needed and one can continue to use the machine as normal. If the owner has a windows machine in the office then the soft wares available in the market are most affordable way of playing on hold messages to the callers when they are on hold or being transferred among different departments. The features of these software’s are that they are real time mixing of on hold messages and music to create an endless presentation. Also they are capable of message scheduling to commence and expire on certain dates and to play only on certain days of the week or times of day. The software’s are fully digital audio ensuring that your messages sound good, are clear and are easy to listen to.
They offer almost unlimited message and music capacity. The state of the art of fuzzy logic formula achieves the optimal message on hold rotation rate. A direct user can easily have control over messages and message time table. The software are capable of being used with professionally recorded messages sent to the user by a studio by email or by compact disc or through automatic online updates through internet. The messages which we need to be played when caller is kept on hold can also be recorded directly on computer by plugging in a microphone. The voice can be synthesized to speech from text by use of voice synthesizer. The music on hold software is capable of working well with all the telephone systems like the intercom systems etc. Also with message or music on hold feature the software’s, and can also work directly with voice over web protocol phones used in the business. The software for music on hold come packaged with music and professionally recorded general messages. If the software has been downloaded once the downloaded file automatically setups the software.